Need help? Our UK support team is here to assist with questions, account-related issues, technical concerns or general feedback. We provide quick, practical help via live chat and email, and can assist with deposits, withdrawals, verification enquiries and responsible-gambling requests. For more complex matters we'll liaise with the relevant team in our operations centre and do our best to resolve your enquiry promptly and fairly. We aim to reply to emails within 24 hours. Urgent payout queries receive fast attention.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7 and email support) |
| General enquiries | [email protected] (general enquiries, feedback and media) |
| Affiliate enquiries | [email protected] (partnerships and commission queries) |
| Phone | +44 20 7946 8321 (calls and SMS, Mon-Fri 09:00-18:00) |
| Working hours | 24/7 live chat, email replies usually within 24 hours |
For detailed requests, account issues or any case that requires explanations or documents, please contact our team by email at [email protected]. Include a clear subject line, your account username and up-to-date contact details so we can assist without delay. Email is preferred for records and attachments; providing full information helps us reply as quickly as possible.
Our support team aims to respond to most enquiries within one business day. For quick questions use 24/7 live chat, otherwise email [email protected] and we'll reply promptly. Complex cases that require investigation or third-party checks can take longer depending on their nature, but we'll keep you updated at every step until the issue is resolved.
We’d love your feedback, suggestions or ideas to improve the site. Every message is read by our team and used to fix issues, refine features and make navigation clearer for everyone. Whether you’ve spotted a bug, want a new payment option or have ideas for promotions, please get in touch, we review submissions carefully and act on the best suggestions.
