These Terms and Conditions explain the rules that apply when you use Hyper Lucky services. They set out the relationship between us and our users, what we expect of player behaviour, and how we manage accounts, payments and promotions. By creating an account or using our site you agree to these terms and any updates we publish.
You are responsible for keeping your account details secure and for all activity that occurs under your account. Use a strong password and enable any available device authentication. Do not share login details or allow others to use your account. We may suspend or close accounts where we suspect unauthorised access, fraudulent activity, or clear terms abuse.
To register and play you must be of legal gambling age in your jurisdiction (minimum 18 in the United Kingdom) and not located in a restricted territory. You must provide accurate information when prompted and ensure your use of crypto payments complies with local rules. We may decline registrations or restrict access where local law prohibits participation.
Use the site for lawful, personal play only. Prohibited actions include multi-accounting, collusion, arbitrage, chip-dumping, exploiting technical vulnerabilities, or any activity intended to abuse promotions. Attempting to manipulate games or platform mechanics will lead to account closure and forfeiture of balances. Reasonable use of VPNs for privacy is permitted where it does not violate local law, but we reserve the right to block access from jurisdictions we cannot serve.
Promotions, free spins, cashback and similar offers are governed by specific terms that accompany each promotion. Unless stated otherwise, promotional credits may carry restrictions and caps. We reserve the right to adjust, suspend or cancel promotions and to withhold or reclaim rewards in cases of suspected abuse or breach of these terms. Any prize or bonus limits stated in a promotion will apply.
We accept the payment methods shown in your cashier. Deposits are applied once confirmed on the relevant network and may be subject to minimum amounts for promotional eligibility. Withdrawals are processed in line with our security checks and may require verification to protect against fraud and money-laundering risks. We aim to process valid withdrawal requests promptly, but verification or suspicious activity may delay payments.
We may request proof of ownership of payment wallets, transaction details or other documentation. Failure to provide requested information may result in delayed or declined withdrawals. We do not accept responsibility for network fees charged by external services.
If you have a dispute with us, contact our support team so we can investigate. Provide full details and any relevant transaction references. We will review disputes and respond in a timely manner. If a resolution cannot be reached, we will outline available next steps and, where appropriate, apply remedy actions in line with these terms.
We may update these terms from time to time. Material changes will be published on the site and, where practical, communicated to account holders. Continued use after changes constitutes acceptance. For questions or support, contact us at [email protected].
