Privacy Statement
This Privacy Policy explains how Hyper Lucky collects, uses and protects personal information when you use our online casino services. We take privacy seriously and aim to be clear about the types of data we process, why we process it, and how you can manage your information. This page applies to players accessing our site from the United Kingdom.
Types of data we collect
Personal data
When you register an account or contact us we may collect identifying information such as your name, email address, username and any correspondence you send to our support team. Where relevant we also record account settings and preferences to provide and secure your account.
Technical data
We collect technical information needed to operate the service, including IP address, browser and device details, operating system, language, and usage data. This helps us deliver the site correctly and improves reliability on mobile and desktop.
Transactional data
As a crypto-focused service we record cryptocurrency transaction details necessary to process deposits and withdrawals, such as wallet addresses, transaction IDs, amounts and timestamps. We keep records of bets, wins, losses and payment history to maintain account integrity and for dispute resolution.
How we use your information
We use data to create and manage your account, process deposits and withdrawals, provide customer support, prevent fraud, and maintain security. Technical and usage data help us diagnose issues and improve performance. We may also use anonymised or aggregated data for analytics and service development.
Data protection practices
We protect information using industry-standard technical and organisational measures, including encryption in transit and access controls. Access to personal data is limited to authorised staff and third parties who need the information to provide services. We retain data for as long as necessary to operate the service, comply with legal obligations and resolve disputes.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember preferences and gather analytics. Some cookies are essential for functionality, while others help us understand how the site is used. You can manage cookie settings through your browser, but disabling certain cookies may affect site performance.
Information sharing and third parties
We share data with service providers who perform functions on our behalf, such as payment processors, security partners, analytics and game providers. We require these third parties to protect personal data and use it only for permitted purposes. We may disclose information if required by law or to prevent fraud and other unlawful activity.
User rights
You have rights to access, correct or request deletion of your personal information. If you wish to exercise these rights or have questions about your data, contact our support team at [email protected]. We will consider each request and respond within a reasonable timeframe. In some cases we may need to retain certain records for legal or security reasons.
Access, correction and deletion of data
To request access, correction or deletion, please contact [email protected] with details of your request. We may ask for additional information to verify your identity before processing requests. If deletion is granted it may affect your ability to use our services.
Privacy policy updates
We may update this policy from time to time. We will post any material changes here and, where appropriate, notify you through the account messaging or by email. Continued use of the service after changes indicates acceptance of the updated policy.