This Privacy Policy explains how we collect, use and protect personal information when you use Hyper Lucky. We take your privacy seriously and aim to be clear about the types of information we hold, how we process it and the choices available to you as a player. This page covers account data, transactional records, technical data and how we work with third-party providers to keep your account secure.
We collect a range of information needed to operate an online casino service and to meet basic security and payment requirements. Broadly, this includes personal data, technical data and transactional data generated when you use our site.
Personal data may include your name, email address, date of birth (where provided), and any details entered into your account profile. We may also keep verification details where you voluntarily provide them for support or recovery purposes.
Technical data covers information about your device, browser, IP address, language settings, and usage logs. We use this data to deliver the site, improve performance and detect suspicious activity.
Transactional records include deposits, withdrawals, bet history, game activity and wallet addresses where you use cryptocurrencies. We store these records to manage payments, resolve disputes and maintain accurate account statements.
We use data to operate and improve our service, process transactions, provide support, detect and prevent fraud, and comply with legal obligations. Your information also helps us maintain account security, respond to enquiries and carry out internal checks to ensure fair play.
We protect data using standard security measures including encryption in transit, access controls and routine security reviews. Account protection features such as passkeys and device-based authentication help reduce unauthorised access. We retain data only as long as necessary for operational, legal or regulatory needs.
We use cookies and similar technologies to remember preferences, improve site performance and support essential functions like login and cashier operations. Third-party analytics and advertising partners may also set cookies; you can manage cookie preferences through your browser or in-site tools where available.
You have rights over your personal information, including the right to access, correct or request deletion of data we hold about you. You may also object to certain processing activities or ask us to restrict processing in specific circumstances. Requests are handled in line with applicable data-protection principles.
To request access, correction or deletion, contact our support team via the site. We will verify requests to protect account security before making changes. Certain transactional records may need to be retained for business or legal reasons even after an account is closed.
We may share data with payment processors, game providers, fraud-prevention services and hosting partners where necessary to deliver our service. These partners act under contract and are required to safeguard your information. We do not sell personal data to third parties.
We review and update this policy from time to time. Material changes will be posted on the site and take effect immediately or as stated. If you continue to use the service after changes are posted, you accept the updated terms. For clarity about our practices or to raise a privacy concern, contact support within the site; HyperLucky staff will respond to queries promptly.
